Field Notes
Notes from the field.
Thinking on organizational memory, decisions, and the teams Dossier is built for.
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The Decision Was Never in the Software
The context-graph thesis says the next trillion-dollar layer will own why decisions happen. It is right about the prize, and wrong about where the why lives.
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The Decision Isn't the Hard Part. The Discussion Around It Is.
The decision is often the only thing in the official record, but the discussion around it is what future boards actually need.
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The AI Question Every Board Should Ask
A board does not need an AI that sounds right. It needs one that helps build a record a reasonable person could defend relying on. That is a different problem.
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The Last Thing They Can't Copy
The asset that will keep your property management firm irreplaceable is the one asset you have no real system to hold onto. It leaves a little at a time, every time a manager quits or a board turns over, and most firms never notice until it's gone.
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Community Management AI Is Solving the Easy Problems
The most impressive AI in community management software automates the easy half of the job and lets you believe it has handled the rest.
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The history walks out the door
A 430-unit council runs almost entirely on email. Here is what that actually costs, and what it has to do with the buildings you manage.